COMMON  INTERNET and VIRUS ISSUES
Time To Learn Concept
1. When you open the browser, does the computer crash?
2. Are you no longer able to access sites which you used to be able to access? (such as secure government sites?)
3. What’s the difference between a home and business antivirus solution?
Ever came across these questions?
Read below to become an Internet and browser guru!
BROWSER CRASHING?
You open up your Google Chrome, and the computer shuts down. Why?
Lately we have seen numerous issues where the computer suddenly crashes when the Internet browser is opened.
They tend to suddenly shut down, get the “blue screen of death” or something else that tends to mean the PC is dying.
The solution?
Look to see what Internet filters and anti-virus solutions you have installed and running on your computer.
9 out of 10 times, the answer will be the K9 filter and Avast anti-virus.
And therefore?
Both the filter, and the anti-virus software are looking to protect you.
The filter, from sites/ categories which you want to be blocked.
The anti-virus, from virus/malware and other malicious attempts at your computer.
Therefore, since in essence, both solutions are standing at the entrance to your computer and looking to protect you, they are fighting with each other, hence the crashing.
How to fix it?
Since you probably want to keep the free filter and antivirus solution, we recommend uninstalling Avast and installing AVG.
PLEASE NOTE: If you need assistance, please call our office 10-6 Monday – Thursday and 10-1 on Fridays. There are malicious sites which look like AVG.
NO LONGER ABLE TO ACCESS WEBSITES?
Many of our clients which deal with government sites, such as ACRIS are having issues accessing parts of the website. Why? What can you do to fix this?
There are many browser available.
All Windows PC’s come with Internet Explorer pre-installed, and all MAC’s come with Safari pre-installed.
Many users tend to install Mozilla Firefox and/or Google Chrome as well.
What does a browser actually do?
A browser converts the web search to an IP address, finds the address, and loads it on your screen.
Since the website would like to do “cool” or have interactive functionality, it requires additional software to run.
This additional software is called plugins.
Google Chrome is in the process of phasing out plugins.
Therefore, certain websites which relied on the plugins to function, no longer function properly.
What to do about it?
For starters, try a different browser.
See the FAQ page on the particular website to see what they recommend.
Revert to an older version of your browser, so that the plugins can work for the time being.
HOME VS. BUSINESS ANTI-VIRUS SOLUTION 
There are many anti-virus solutions on the market. Not all are created equally, and some are even viruses themselves! For this discussion, we will discuss the difference between a home and business solution.
A home PC may be adequately protected with a free anti-virus solution.
However, there are certain features which come with a paid solution.
Today we will discuss Norton home product vs Symantec Endpoint Protection.
Both solutions are a paid product.
Recently, Norton has been on sale for $60 for 10 PC’s for the first year.
Symantec Endpoint Protection, costs approximately $30/user/year.
So what’s the difference?
Both products offer the same anti-virus/malware and Sonar protection.
The difference between them is the management option which comes with the business solution (SEP/ Symantec Endpoint Protection).
With Norton security, each computer is “it’s own world”. This means that any changes to the settings and alerts have to be done on the individual PC.
With Symantec Endpoint Protection, all the computers are centrally managed. This can be done either from a management software installed on a computer or via a cloud management console.
Within the console, one can…
– Adjust the frequency of the computer full scans
– See any alerts or intrusion attempts on the dashboard
– Adjust firewall settings
– Adjust which computers can “talk” to other computers within the network
– Allow/block USB sticks from being connected to any of the networked computers
What are your thoughts?
Please let us know!
Email us at newsletters@avenuemcomputers.com
Please note:
If you are not comfortable following these instructions, please contact us for assistance.
We take no responsibility for attempting any of the above mentioned steps or instructions.
CONNECTIVITY ISSUES
PC unable to access the Internet?
Can’t print?
Unable to access data from the network?
network hub and patch cables,Fiber cables connected to servers i
These issues generally happen at the worst possible time.
Read below to see how to quickly troubleshoot this issue yourself!
BONUS: Understand the logic behind the steps at the bottom of this email.
YOUR PC CAN NOT ACCESS THE INTERNET OR INTERNAL NETWORK
You come in Monday morning, or after a vacation and “nothing works” – your computer turns on, but you are unable to access the internet or the local network  – what do you do?
STEP ONE:
Every office has their own configuration, but the first step would be to reboot your computer.
STEP TWO:
If you are still having connectivity issues…
► If you are on a wired network … try to trace the wire from your PC to the wall and make sure both sides are properly plugged in. (We recommend unplugging and re-plugging in the one wire, just to confirm that it is all the way in.)
► If you are on a wireless network … (1) Confirm that you are connected to the correct network.  (2) Confirm you have a good/strong WiFi signal to the router. (3) Ask to see if others are able to connect to the WiFi network (to see if the issue is your computer or the router is having an issue)
STEP THREE:
Confirm you are:
► Logged in as the correct user
► No filter, anti-virus, firewall alerts are popping up
STEP FOUR:
Call for assistance.
UNABLE TO PRINT?
You are connected to the Internet, you may even see the printer … but you can’t print! What do you do?
STEP ONE:
Reboot your computer and printer
STEP TWO:
► If your printer is plugged directly into your computer… unplug and re-plug both ends of the USB cable. You should hear a sound when it connects again.
► If the printer is a wired network printer… ask if others are able to connect to the printer. If others have the same issue, it’s a printer/network issue – make sure the printer cables are properly connected. If no one else is having the issue, then it is on your end.
► If the printer is a WiFi printer…ask if others are able to connect to the printer. If others have the same issue, it’s a printer/network issue – try to determine if laptops/cell phones are able to connect to the same WiFi network. If no one else is having the issue, then it is on your end.
STEP THREE:
Call for assistance.
UNABLE TO ACCESS OTHER COMPUTERS/SERVERS LOCALLY?
You are in the office, the computer is working fine, it’s just that you can’t access other drives/computers/servers from your computer – what do you do?
STEP ONE:
Reboot your computer
STEP TWO:
Ask if others are able to connect.
► If others are unable to connect, it’s a server side issue.
(1) Confirm the server is on, and connected to the network
(2) Double click on the network drive on your computer (sometimes the “red X” does not mean anything)
► If others can connect, it’s an issue on your end.
STEP THREE:
Call for assistance.
UNABLE TO ACCESS OTHER COMPUTERS/SERVERS VIA A REMOTE CONNECTION?
When working remotely and you are unable to access data from your office – what do you do?
STEP ONE:
Reboot your computer
STEP TWO:
Attempt to re-establish connection with your office
STEP THREE:
Call your office, to confirm they are able to access the data internally
STEP FOUR:
Confirm/re-enter your credentials to confirm entering it in properly
STEP FIVE:
Call for assistance.
AND FINALLY… THE WHY’S AND SOME VARIABLES…
As mentioned in the onset, each environment is unique. Therefore there is clearly no one answer for all questions. However, below are some explanations as to why we mentioned the solutions listed above.
Reboot your computer
Sometimes something inside your computer may have gotten corrupted. This could happen from something not getting closed properly or a bug in a program. Therefore, by restarting your computer you are cleaning the slate and starting fresh.
This does not fix all problems, but when troubleshooting your own computer, this is the easiest way to do something with causing the least amount of potential damage.
Asking if others have the same issue
This is important in troubleshooting, since we need to know if the issue is an isolated case or across the board issue. Based on this information, the troubleshooting steps will vary.
How you connect
How you are connected to the network – whether it is locally, remotely, wired or wireless all make a major difference in the troubleshooting steps.
Why we didn’t recommend restarting the router?
Restarting the router means all users will loose internet and (if applicable) phone service while the system reboots. This can cause other issues as well, therefore we don’t recommend everyone tries that as a first resort.
What are your thoughts?
Please let us know!
Email us at newsletters@avenuemcomputers.com
Please note:
If you are not comfortable following these instructions, please contact us for assistance.
We take no responsibility for attempting any of the above mentioned steps or instructions.
CHROME TRICKS 
chrome
How to make your everyday Internet experience s                                                                  
Want to learn some keyboard shortcuts for your browser?
Read below and enjoy!
SEARCH BAR
Think the search bar on top is merely to type in websites and Google searches? Did you know it can…
DO YOUR MATH FOR YOU
In the search bar, simply enter 10*26.
Press ENTER
Your answer is provided!
CONVERT MEASUREMENTS
In the search bar, simply enter 12 inches = feet”
Press ENTER
Your answer is provided!
SEARCH WITHIN A SITE
Type “amazon.com”
Press the TAB button
Type what you would like to search for
Press ENTER
Your results will populate.
Please note:
This skips the need to go the  and enter in your search item in the search box. It only works on sites which Google indexed the search.
NO NEED TO ENTER “WWW.” AND “.COM” EACH TIME
The “www.” is generally not required, since the browser enters it in.
If you don’t enter “.com”, you will get the search results before you actually go to the desired website (and who has time for an extra click?).
Simply press CTRL + Enter after you type in the website.
For example, type “avenuemcomputers CTRL+ENTER” and it will take you to www.avenuemcomputers.com!
WANT TO ACCESS THE SEARCH BAR – WITHOUT USING THE MOUSE?
Simply press CTRL+L
NEAR THE SEARCH BAR
near-search-bar
With so little menu options, how much can you do with the Chrome browser?
This section will discuss all the things you can do with the little icon to the left of the website address.
RIGHT CLICK ON THE LITTLE ICON, AND…
Allow or Block the following list of setting for that particular website:
► Images
► Java
► Plugins
► Popups
► Location
► Notifications
► Automatic downloads
TABS
tabs
Back in Windows XP and Internet Explorer, each opened website required its own browser. Now we can have multiple tabs within one browser.
Do you know these tricks regarding tabs?
PIN TAB
Want to always have a particular tab opened when you open Chrome?
Right click on the tab
Select “PIN TAB”
OPENING A NEW TAB
Select CTRL + T
(CTRL+N for a new window)
CLOSING A TAB
Don’t want to move the mouse?
Select CTRL+W to close the current tab
(CTRL+SHIFT+W to close the entire windows)
RE-OPENING A CLOSED TAB
After learning all these tricks, did you accidentally close a tab you wanted open?
No problem!
Select CTRL+SHIFT+T
(This does not work in incognito mode, since the browser does not remember where you were last!)
There are a lot of features within all the browsers, not just Google Chrome.
This article highlighted some which we thought were helpful for Chrome.
Some of which work in other browsers as well.
What are your thoughts?
Please let us know!
Email us at newsletters@avenuemcomputers.com
Please note:
If you are not comfortable following these instructions, please contact us for assistance.
We take no responsibility for attempting any of the above mentioned steps or instructions.
Avenue M Computers
For all your home and office needs.
SALES. SETUP. SERVICE
CALL US @ 718-676-6910

 

While you keep your family’s birth certificates in the bank, you keep a copy at home.
Why?
The original you want to keep as secure as possible, yet you want access to it just in case.
Your computer data works the same way.
You want your data to always be available, yet you want a backup, “just in case” .
What’s the difference between:
(1) Google Drive, Drop Box, Box, Microsoft OneDrive
and
(2) Carbonite, Mozy, LionCage

Read below to see if you are backing up your data or merely synchronizing it across multiple devices with no backup plan!

 

 

 

DATA SYNCHRONIZATION

What is the difference between data synchronization and data backup?

In this section we will explain data synchronization and some popular programs used.

The definition of data synchronization is as the name suggests, a method of syncing your data between multiple devices or users.

PROS:
On a personal level, it allows a user to access all their documents, pictures, etc… on multiple devices at the same time – without needing to email different versions of the document or spreadsheet to your self
♦ For businesses, this allows users in multiple locations to share access to work related documents and spreadsheets without the need to constantly email out updates.
♦ Most companies provide basic storage for fee. Amount and pricing varies based on vendor.

CONS:
♦ Most data sync solutions do not offer versioning. Versioning is where you can download a previous version. So if someone messes up a spreadsheet, you can always go back to yesterday’s/last week/last months version and be up and running in no time.
♦  If data gets corrupted or infected, there is no backup of your data

 

DATA BACKUP

In this section we will explain data backup and some popular programs used.
Data backup occurs when one copies data and stores it on a different hard drive.
There are many ways this can be done.

 

The basic categories are LOCAL and ONLINE.

For more advanced users, there is also CLONE/IMAGING.

 

LOCAL BACKUP:

A local backup is when you backup your data within the same location. This means the original data and the backuped data is stored under one roof.
The common method used is an external hard drive or NAS device.
PROS:
♦ Data is stored by you. Less chance of someone accessing you data while it is “in transit” between your computer and the backup server
♦ Recovery of the data is quick, since you are not relying on the Internet speeds to download the data when you really need it. (Some companies can overnight your data to you, but if you are doing a local restore, it will be completed before the CD arrives.)
CONS:
♦ If fire or flood and computer gets damaged, there is a good chance the local backup will also get destroyed.
♦ Most online backups will allow you to download data from another location. Most local backup solutions do not have this feature.

 

ONLINE BACKUP

An online backup is where you tell the system to either send specific files/folders or your entire computer to the cloud.
PROS:
♦  No thinking involved. This is generally set to auto-backup.
♦ Versioning. How many versions vary based on the company. But they generally offer 30+ days of versioning. This is very useful for when a file gets messed up by the user or gets corrupted/infected by a 3rd party.
♦ Ability to access your data from another PC or cell phone if need a specific file or folder for viewing.
CONS:
♦ Monthly or yearly fees
♦ Restore time varies based on current Internet connection
♦ Your data is stored (securely) on someone else’s server

 

CLONE/IMAGING

This is when you make a “copy” of the entire hard drive as-is. Therefore, if you should need to restore your data, it will bring back everything as it was. This method includes the operating system, programs and settings.
PROS:
♦ This method will completely bring back your computer, with every minute detail
CONS:
♦ This method is generally the most expensive solution

 

IN CONCLUSION

Therefore, when it comes to choosing the right product for your needs … which do you choose a DATA SYNC or BACKUP solution?
The different solutions work for different needs.
The data sync solution is commonly used for people who have the need to share data and are not connected on the same local network.
Perhaps, if you are using a data sync solution you should connect it to a backup solution as well.
The data backup solution, overall, is a more secure option in protecting your data.

 

 

What are your thoughts?
Please let us know!
Email us at newsletters@avenuemcomputers.com

Please note:
If you are not comfortable following these instructions, please contact us for assistance.
We take no responsibility for attempting any of the above mentioned steps or instructions

 

 

Avenue M Computers

For all your home and office needs.

SALES. SETUP. SERVICE

CALL US @ 718-676-6910

GMAIL TIPS

While we all have email addresses, the provider varies.

One of the biggest providers is Google’s Gmail product.

Are you taking full advantage of your email features?

Read below to learn how to maximize your email experience

 

 

KEEP YOUR INBOX CLEAN

While some enjoy seeing 4000 messages in their inbox, some like to run a clean shop and just have what still needs to be taken care of in their inbox.

How do you keep your inbox clean?

There are 2.5 ways to accomplish this objective.

 

One option: Delete an email when your are done.

This is not the generally recommended option, since you can not reference a deleted item at a later date.

 

Another option: File the email into a folder

To create a folder: When in Gmail > Select “MORE” from the list of labels on the left side > Select “CREATE NEW LABEL” > Enter name of new label > Select “CREATE”

To move an email into the folder: Drag the email to the desired label

 

A similar option to file: Archive the email

Archived emails will quickly get it out of the inbox, which works especially well on the cell phone. To find an archive email: Select “MORE” from the list of labels on the left side > Select “ALL MAIL” > Search for what you are looking for

 

SKIP THE INBOX

Ever found it annoying that when ever you delete an email, it takes you back to the inbox, so that you can go to your next email?

How can you go from email-to-email, without going back to the inbox after you delete or archive an email?

 

First need to turn the feature on by:

Select the wrench/ settings button > LABS > Auto-advance by Bruce D > Select “ENABLE” > Select SAVE CHANGES

 

Now you need to customize it:

Select the wrench/ settings button > ​GENERAL > AUTO ADVANCE > Choose “GO TO THE NEXT CONVERSATION or GO TO THE PREVIOUS CONVERSATION > Select SAVE CHANGES

 

SHORTCUTS GALORE

Want the complete list of Gmail keyboard shortcuts?

Want to change the shortcuts?

 

First need to turn the feature on by:

Select the wrench/ settings button > LABS > Custom keyboard shortcuts by Alan S > Select “ENABLE” > Select SAVE CHANGES

 

Now you need to customize it:

​Select the wrench/ settings button > ​KEYBOARD SHORTCUTS > After changes are made select SAVE CHANGES

 

Please note:

If you are not comfortable following these instructions, please contact us for assistance. We take no responsibility for attempting any of the above mentioned steps or instructions

Avenue M Computers

For all your home and office needs.

SALES. SETUP. SERVICE

CALL US @ 718-676-6910

Blizzard Fast Approaching

How to protect your data with the upcoming snow storm ​

Before we begin:

Before we discuss the technology, make sure you are properly stocked up and prepared yourself with adequate food, water, batteries/flashlights and medicine.

Your Technology:

1. Move them away from wet (or potential) wet areas

Generally speaking, lift your servers and PC’s off the floor if you on the ground or basement levels and make sure all the windows are closed before you leave today.

 

2. Ensure backup is completed as soon as possible

Sometimes the backup program gets stopped, and you do not want to find out after the storm. Check right now!

 

3. Log into backup and make sure you are able to access your data

While it may say the backup is complete, doing a quick test run on one or two documents or folders is a great idea. Five minutes now can save you five days of data recovery tomorrow!

 

4. Confirm Servers and PC’s are plugged into surge protectors/ battery backup devices

A surge protector will protect your computer from getting “fried” if there is a power surge. A battery backup will keep your computer on in case of power failure. Perhaps you needed the surge or battery backup once and now your server or PC is plugged into the outlet without the extra measures of protection. Check now! You don’t want to find out after the storm!

 

5. Test remote software, so that you can work from home tomorrow

Want to work from home later today or tomorrow? Confirm your remote connection is up and running. There are several options to choose from, some free and some require a subscription. If you do not have it set up yet, call today to get it setup before the storm!

 

6. Laptops

Laptops which wont be needed, should be unplugged and placed in safe locations. Laptops which will be remotely connected to during and after the storm should also be plugged in with a surge protector.

 

 

Please note:

If you are not comfortable following these instructions, please contact us for assistance. We take no responsibility for attempting any of the above mentioned steps or instructions

Avenue M Computers

For all your home and office needs.

SALES. SETUP. SERVICE

CALL US @ 718-676-6910

 

SETTLING THE FEUD ​

Ever saw two cars fight for a parking space?

Ever saw a computer crash?

What’s the connection?

Read below to understand why your computer may be over-working!​

 

ENJOY THE CAKE AND THE CHERRY ON TOP!

When your computer starts “acting up”, the first thing the doctor will ask is “has anything changed recently”?

Many times, a computer user will have installed a new program (or upgraded an old one) which will interfere with another program. When these programs “fight” for the same space on the computer, it causes it to slow down or crash.

 

Can it be avoidable?

Not always can you know what will interfere with what. But the knowledge of what may have caused it is half the battle!

 

Why is it happening? Now what?

Now that you narrowed it down, it’s most probably software which affects other aspects of your computer besides the program itself. For example, an antivirus program is blocking your backup or filtering software.

 

The technical explanation is…

Many times, the anti-virus program also controls the firewall. The firewall is what allows/blocks access to the computer. Therefore if a program needs access the web, yet the firewall is blocking it, the computer will go into over-drive as they both fight for the same location on the computer.

 

Now what?

Many times, the fix is by going into your firewall and allowing the program which is getting stuck an “exception pass” so that they no longer spend all day fighting.

 

Please note:

If you are not comfortable following these instructions, please contact us for assistance. We take no responsibility for attempting any of the above mentioned steps or instructions

Avenue M Computers

For all your home and office needs.

SALES. SETUP. SERVICE

CALL US @ 718-676-6910

HOW TO DISPOSE OF OLD COMPUTERS ​

Lately, many small businesses have purchased new computers. What do you do with the old ones? Is there anything to be concerned about?​

Read below in order to keep your data safe and no NYC fines!

REPLACING OLD COMPUTERS

Eventually you will replace your computer. What do you do with your old one?

Every couple of years people replace their computers. Some may do it every other year, while others may do it once decade. The bottom line is, it will happen. The two key questions which must be answered are:

 

1. How do you prevent others from taking your data?

There are many components which make up your computer. But with regard to your data, the only important aspect is the hard drive. The hard drive is the “filing cabinet” of your computer. Therefore, before throwing away your computer, make sure to remove the hard drive from the computer and to completely destroy the hard drive, so that no one can retrieve any data off of the hard drive

 

2. How do you get rid of the actual PC?

For those living in NYC, effective January 1st, 2015 the local recycling laws have changed. You probably received a flyer telling you that the following objects can no longer be placed in the garbage, and rather you need to take it designated locations. • TV’s • Computers, laptops, servers, tablets ​• Monitors, printers, scanners, fax machines, keyboards, mice • MP3 players, game consoles, satellite boxes ​• VCR’s and DVD players Click HERE to download the NYC brochure to see where you can take the above mentioned items.

 

Please note:

If you are not comfortable following these instructions, please contact us for assistance. We take no responsibility for attempting any of the above mentioned steps or instructions

Avenue M Computers

For all your home and office needs.

SALES. SETUP. SERVICE

CALL US @ 718-676-6910

 

* Photo courtesy of NYC.GOV website

TOP 3 TECH PIECES OF ADVISE FOR CONCLUDING 2014 ​

As the year winds down, what are three pieces of advise which you should consider?​

► Password protection

► Data protection

► Employee and employer precautions

Read below to maximize your technological experience!

 

1. PASSWORDS

The “key” to your technologies “front door” is your password. How secure is it currently? How can you make it even more secure?

While we all know not to share our debit cards pin with strangers, we may not always be so careful with our passwords.

Most people use the same password for most or all of their online accounts.

This is great for the user, since they don’t have to remember too many passwords.

However, there are a couple of pitfalls to this method:

1. When you create a password, someone working at the website company, may be able to access your information. If you use the same email and password, they can log into your other accounts with that info!

2. The website gets hacked and “professional” hackers attempt to use your credentials at various other websites.

Now that you understand the danger of having your password “yonatan123” or “PasSword”, how do you make a simple to remember yet secure password?

We recommend using the first letters of a sentence, with a variable such as the website name.

How does this work?

Take: “I Like Pizza and Fries With A Diet Coke”

Make the password: “1lp&fwadc”

Now to make it different for each account, add a letter in front for the account name.

For example:

Chase account will be “C1lp&fwadc”

What does this accomplish? A password which contains:

– A capital letter

– A lowercase letters ​

– A special character

– A number

– Not a basic word (which is easy to crack)

– Unique for each account

 

2. BACKUP

The hard drive of your computer is where all your data is stored. It’s a piece of hardware which will fail. The question is just a matter of when. Now what?

The question is what can you do to make sure if the hard drive fails, your data is not lost?

Local Backup – A local backup is done by plugging in an external hard drive to your computer and having your data backup automatically in incremental backups to the external hard drive.

Online Backup – An online backup is where your data is stored in the cloud. Some companies will back up only selected folders or files while others will backup up all folders and files on the computer.

Dual Hard drives – If you have two hard drives in your computer, that are exact copies of each other, so in case one hard drive fails, the other will keep on functioning without any downtime.

Solid State Drives (SSD) – These newer hard drives have a life expectancy of 200 years. Therefore the worry of the drive failing is much less then with a standard hard drive. (This does not ensure against any failures, just against physical hard drive failure.)

 

3a. FOR THE EMPLOYER

Your employees are using your desktop, laptops, tablets and cell phones. What they do on it may be come of interest to you. How do you stay on top of what’s going on?

Monitor – Are they looking to work elsewhere? Or worst, are they looking to go into competition? Are they doing not-so-legal activities or downloads on your computers? By monitoring all activity, you can see what they are doing and/or get alerts for certain key activities.

Filter – If they are going to be using your technology, you may consider blocking them from accessing parts of the Internet which can be a time wasters or get you in trouble!

Passwords – Make sure everyone has unique passwords and be cautious sharing passwords with your employees and among the employees themselves.

General security – If you have several employees, make sure they are all using their own credentials to log in, so that you can monitor employees activities.

 

3b. FOR THE EMPLOYEE

As an employee, receiving technology from the company may be great. But be warned, there are strings attached! Did you know?

Monitor – Your employer may be monitoring all your activity on corporate provided devices.

Availability – Your manager may expect you to be more available with the corporate cell and laptop.

Personal use – Once you have the laptop, tablet or cell, you may start using it for personal use as well. This can be against the corporate policy or even worst, if you lose your position, they may take away the device without giving you notice or time to take your personal data off. For all employees, regardless of the technology, if you store personal contacts or calendar events on company technology, that may not be returned to you if your position is terminated. Therefore we highly recommend keeping a strict separation between work and personal life.

 

Please note:

If you are not comfortable following these instructions, please contact us for assistance. We take no responsibility for attempting any of the above mentioned steps or instructions

Avenue M Computers

For all your home and office needs.

SALES. SETUP. SERVICE

CALL US @ 718-676-6910

CONGRATS ON THE NEW PURCHASE NOW WHAT?

After all the “major” sales this past weekend, we have received numerous calls on how to setup the new computer and what else you may need to purchase.

► What to install?

► What to update? How to update?​​

Read below to maximize your technological experience!

 

WHAT TO INSTALL

Many times we are asked “When you purchase a new computer, does it come pre-installed with all the software I may need?” Unfortunately, the computers generally come with the Windows operating system and that’s it. Therefore you may want to install:

► Anti virus software

Free: Avast, AVG, Microsoft Defender comes free with Windows 8, and you can download Microsoft Security Essentials for Windows 7

Paid: Norton, McAfee

 

 

► Microsoft Suite

(1) Word, Excel, PowerPoint

(2) Word, Excel, PowerPoint, Outlook Click HERE to see all current options

 

Browsers (besides for Internet Explorer)

Mozilla Firefox, Google Chrome

 

Remote access (to access this computer from your home or office)

Free: TeamViewer (for home use)

Paid: LogMeIn, GoToMyPC, Remote Desktop

 

​► Business Software

QuickBooks, Quicken, ACT ​

 

Games ​​

 

Filtering/ Monitoring

Filter: K9, VCF. NativUSA

Monitor: Spector Soft, Web Chaver

 

WHAT TO UPDATE

Now that you have all the programs on the new computer, is there anything which needs to be updated?

The computer was set up a while back in the factory, and therefore even the basic system requires updates.

► Windows Operating System

Search for “windows updates”​ via start button on a Windows 7 PC or the search bar on a Windows 8 PC > Select “Check for updates” > Select “Install Updates”

► Anti virus software

Varies based on software

Java

Go to Java.com > Select “Free Java Download” > Agree and Start Free Download > Run download > Follow prompts. We recommend to uncheck the ASK toolbar > Run the Java version tester to confirm you have the latest version

 

Please note:

If you are not comfortable following these instructions, please contact us for assistance. We take no responsibility for attempting any of the above mentioned steps or instructions

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