Time To Learn Concept


As we all get prepared for the upcoming winter, here are some important pointers to keep in mind
Windows 10 has been doing some pretty big updates recently. For some it is taking hours to complete while others are running into issues.
 For the most part, updates are a necessary evil. The updates are needed to improve security or fix an issue. However, there is always the possibility for new issues to be created.
 If it takes a long time for an update to happen, what should you do?
 Give it time! If it is a laptop, make sure the power plug is properly plugged in so that the battery does not die in the middle of an update!
is your business prepared to be closedOFFICE CONSULTATION
Pushed that project off long enough?
Now that we are getting into full swing with no long vacations planned, let’s schedule a time to discuss:
► PC/Server maintenance, upgrades or purchases
►Disaster recovery plans as well as actually running a test if your system goes down, how you will get back up and running!
Get 10% off all consultations scheduled before 11/15/2016
Speak to Yonatan
@ 718-676-6910 or
avenue m updates
   Here is what we are up to…


We are in the process of upgrading and updating ourselves as well!
So far…
New, larger office
New logo
New ticket system
Coming soon…
New remote support program
New monitoring for all your office technology
avenue m updates
  A little about our new ticket system…
Generally speaking, every time we do something, we create a new ticket for it.
You can create a ticket yourself by emailing:
This creates a ticket within our system and the next available technician will start working on your ticket right away.
You will be getting a follow up email from us, once we think the job is complete. If you have any question or there is still any issue, simply hit reply and let us know right away!
Why is it better to email support@ as opposed to a tech directly?
This avoids emailing a particular technician who may be at a client and unable to respond to your email immediately.
By emailing – we all see the request – and we can start working on it in the most efficient matter.
Try it out today!
Put as a sticky note on your computer today!
Have questions?
Email us at



is there a difference between backup solutions
What’s the difference?


Before we begin, a brief update:
This summer our office has been extremely busy with numerous internal projects in order to serve you better don’t you want increased up time/ decreased downtime? We are constantly working on ways to improve your technology experience. Stay tuned! In the coming weeks and months we will be rolling out a new and improved Avenue M Computers!
Two quick technology pointers:
1. Less than 10 days left to grab your free copy of Windows 10! If you are going to make the move, make it today!
2. Carbonite reset everyone’s passwords as a security precaution. If you want us to hold onto your password – please give us a call so that we can update our information.
        OLD SCHOOL                                              old school
  How we used to back up…
  Back in the day people would manually back up their data to a tape or zip drive.
  As time progressed, many of the tapes were replaced with external hard drives or NAS devices and the process became automated.
  No longer did one need to manually hit the “back up” button, rather the backup occurred on a schedule (generally once a night).
more recently           MORE RECENTLY
  How many people back up today…
With increased Internet availability and speed, companies started offering cloud-based backups.
What is a cloud-based backup?
A cloud-based-backup is similar to the old school method, however there are two distinct improvements:
1. Location – No longer are you storing “all your eggs in one basket.” Rather than having your backup sit right next to your PC or server (and if a fire or flood strike, you lose everything) the data which is being backed up is stored somewhere else.
2. Frequency – These backups can happen quite often – actual time depends on the company. Every 10 minutes for a new document is considered standard.
Nowadays            NOWADAYS
  What you can do today…
  If your system(s) go down, your backup plans mentioned earlier will take hours to days to restore back to normal.
So what do people who want ZERO DOWNTIME do?
  Using new technology, we can instantly load an identical version of your computer or server. In case your computer or server has a hardware or software issue – or even if the entire office is under water – your computers and servers will be down for minutes, not hours or days.
This keeps your technology up and available for you and your entire office, no matter what happens to the actual computers and servers.
How cool is that:)
Have questions?
Email us at


Windows 10

Should you update?
What if you already updated?
What is Windows 10?
Every few years Windows has put out an upgrade. From the ones we forgot about (MS-DOS, Windows 1.0, 2.0, 3.0, 3.1, 95, 98 ME, NT 3.1, 4.0, 2000), to the more recent versions (XP, Vista, 7, 8, 8.1, 10). Some have been more successful (XP and 7) then others (Windows Vista and 8).
Windows 10 has been an interesting twist, since they are offering the upgrade for Windows 7 and 8 users for free.
What is the “elevator pitch” for Windows 10?
– Free
– Fixes most to all of the complaints people had with Windows 8
– (Which in effect means…) they brought back some of the features people liked in Windows 7
Already upgraded to Windows 10? Now what?
Is everything working properly?
If yes…
At this point, you are probably best suited to learn the new version of Windows
If no and you upgraded within the past 30 days…
If it is a small issue which can be rectified with a quick call or remote session, sticking with Windows 10 is recommended.
If it’s a big issue (such as your network is not working), then rolling back to your previous operating system may be the best route for you. To roll back, select the search area on the bottom of the screen near the “start” button, type “settings”, select enter. Select “Update and security” and select Recovery”. Select “Go Back To Windows 7/8”. Follow the prompts. (It will ask why you want to downgrade, just follow the prompts and wait a few minutes for the downgrade to finish once it starts.)
If no and your computer was updated more then 30 days ago…
You are no longer eligible to downgrade. Even if have or purchase a license of Windows 7 or 8, you will need to wipe your computer and reinstall everything. Therefore, keeping and working with Windows 10 is generally the most advisable solution at this point.
Still holding out?
Are you still holding out?
There are a lot of people that are still holding out with their current operating system. Some are doing it to stay with what they know others because “why fix what ain’t broke!”
However, what is important to know is that Microsoft really wants you to upgrade to Windows 10. In order to get you to do the Windows 10 upgrade, they changed the classification to a mandatory update. Therefore, if you have the generally recommended selection to automatically update download and install Windows updates, then you may come to your computer one day and find it with Windows 10 installed and running.
How to stop your computer from upgrading to Windows 10?
There are numerous methods, but as Microsoft gets more “devious” in there push to Windows 10, there is always a chance that the upgrade will get pushed through.
What to do before you upgrade your computer?
Before you upgrade, it is recommended to take a back up of your computer.
There are different levels of backups. A data backup will back up your data, while an image backup will backup everything (the data, programs and operating system) so that you can restore to exactly as you were before the upgrade.
Interested in setting up a local or cloud based backup?
How about setting up a backup system which will allow you to work on “your” computer even when it is down?
Stay tuned to the next newsletter or call 718-676-6910 today and ask for Yonatan!
Have questions?
Email us at


is your business prepared to be closed


Read below to see
(1) how you can properly notify customers when you are closed
(2) our upcoming schedule
Do customers or vendors email you?
Over the next two weeks, many people will have an adjusted work schedule with the upcoming holiday. How do you properly notify your customers and vendors of this change?
Let’s break it up into three categories…
1. Before
2. During
3. After
1. Before
Before your planned vacation, you can add a little note to your signature notifying your customers of the change of schedule.
This changes needs to be done from the location you are sending your email – if it’s web based, Outlook or your cell – you need to adjust the setting(s) on all relevant devices.
Gmail users: 
Log into your email > Select the wrench near the top right of the page > Select “Settings” > Under the “General tab”, scroll to the “Signature section” > Add the relevant upcoming changes to your signature > Scroll to the bottom of the page > Select “Save changes”
Office365 users:
Log into to your web mail, by going to > log in with your email credentials > Select the wrench from the top right bar > Select “Options” > On the left side, under “layout”, select “Email signature” > Select both boxes if you want to add this signature to all new and responding emails >  Adjust your signature to reflect upcoming changes > Select Save.
Outlook 2013 users:
Open Outlook > Select “File” > Select “Options” from the left menu area > Select “Mail” from the left menu area > Select “Signatures” from the right side”  > Select the signiture you are currently using > Adjust wording for all signatures which you are using > Select OK
2. During
While you are out of the office, set up an auto-responder to notify any incoming emails that you are out of the office/ will have a delayed response and if there is someone they can speak to in the meantime.
This setting is best done from the web based method, since it will always remain running. 
Gmail users:
Log into your email > Select the wrench near the top right of the page > Select “Settings” > Under the “General tab”, scroll to the bottom of the page > Select “vacation responder on”  > Select first and last date > Adjust subject and message to your liking > Save changes

Office365 users:
Log into to your web mail, by going to > log in with your email credentials > Select the wrench from the top right bar > Select “Automatic replies” > Select “Send automatic replies” > Select “Send replies only during this time period” > Select the times you will be out of the office > Adjust the text box to your liking > Make sure the checkbox to send messages to outside your organization is selected > Select the Check/ OK on the top

3. After
When you get back to work, you may notice some interesting emails. These could be auto-responders responding to you auto-responder. This is more common with invoices and support related emails.
If you set the auto-responder to go until a certain date, it should automatically go away at that time. If anything changes, go back to the settings area and adjust the date accordingly.
Wondering what our schedule will be?
We are closing at 5pm on Thursday April 21st and re-opening with regular hours on Monday May 2nd at 10am.
For all inquires during this time, please…
CALL: 718-676-6910 x5
WEB: > contact us > send form in
We will try to answer and return calls promptly.
Have questions?
Email us at

are u able to work from home

Snowed in this past weekend?
Are you able to work from home?
Read below to see how you can access your PC from home.
What is remote access?
Connecting to a computer which is not in front of you can be very beneficial.
We see people requesting a remote connection for many different reasons, including:
►Working from home during inclement weather
►Log in after-hours or over the weekend (no need to go into the office!)
►When children have a day off and they need to stay home during a work day
Choosing the correct connection method will vary based on your setup and needs.
Is there a cost involved?
TeamViewer is free for home use. All other software options have a monthly fee. Microsoft has a built in option which is free to use (you will need some tech expertise to do the initial setup though.) Some popular paid remote access programs include LogMeIn and GoToMyPC.
How to determine which connection method you should use:
Generally the answer is based on (1) the router (2) how many people need to connect and (3) what you are connecting to.

Did you know…
That certain methods will allow you to view two or more office monitors from home? All you need is the physical monitors at home as well!
How many monitors do you use in the office?
Did you know that many of our customers with multiple monitors tell us
they have increased productivity? 
Wondering which program to choose?
Here is a list of the common remote access programs.
For questions, call us for a free 15 minute consultation on your remote access configuration!*
Cost: Free
Description: By setting up the software so that it will always have the same code, you can install TeamViewer on any PC or smartphone and access your PC.
Cost: $149/yr includes 2 PC’s.
Description: You can install the software on your home PC or simply connect to your office PC via a web browser. You can assign unlimited users to access your PC(s). They now provide 1 TB of cloud storage space as well.
Cost: $10/month for 1 computer
Description: An intuitive product with lots of features with a user friendly interface.
Remote Desktop
Cost: Free
Description: Requires router and Windows configuration. This method provides the least remote control experience, once set up.
Cost: Depends on router
Description: This will allow your home computer to act as if it’s on the same network as your office, allowing access to your files on the network.
Have questions?
Email us at


how to fix all your pc problems

Ever wondered if there was a “quick fix” to all of life’s problems?
Read below to see how you can “quick fix” your PC.
What is the quick fix?
While simply shaking the medicine bottle will not make the headache go away, a simple shake can actually resolve many computer issues!
While a PC is not meant to be left on 24/7, very few people actually remember the last time they shut down or restarted their PC.
Why is the first question we ask “when was the last time you rebooted”?
Overtime, programs get opened, data gets copied, browsers are storing webpages and the fills up your computers “running memory” or quite simply, something gets corrupted. By “shaking it up”, (hitting the “restart” button”), you are clearing out the short term memory and making all the programs start from the beginning, thereby resolving many of the issues which you may have been having.
How often should you reboot?
We recommend rebooting once a week. We reboot our computers every Friday, right before we leave.
Did you know?
You can set the computers to automatically reboot? (This way they can reboot at 3am on Sunday, when no one is using it.)
Does this fix everything?
Unfortunately, rebooting the computer may fix the issue temporarily or not at all. At times like this, call your local IT pro and ask for a free 15 minute remote consultation to determine the underlying issue.*
Have questions?
Email us at
Protecting our old and new computers
Whether you purchased a new computer in November,
or if you are looking to maintain your current computer?
Continue reading to learn how to properly protect your data.
Local. Cloud. Mirror. Clone. 
Before we begin, if your laptop gets misplaced or the room which has your desktop (G-d forbid) has a fire or flood … will you need the data that was on the computer?
If no, please skip down to the coupons:)
If yes, please join us below for a discussion of the different types of backup.
a local backupA local backup is when your data is copied to another location, but it is stored locally.
PRO: In case of hard drive failure, there is a copy of the data.
CON: In case of fire/flood, odds are your backup will be equally destroyed.
a cloud based backupA cloud based backup is when your data is copied to the cloud.
PRO: Can always access data from the cloud. All your eggs are not in one basket.
CON: Monthly/yearly fee
Hard Disk DriveA mirror configuration refers to a set up where there are (at least) 2 hard drives in the computer. The computer runs off of 1 drive, but makes an instant copy (aka mirror) on the 2nd drive. Therefore, if there is hard drive failure, the 2nd dive will kick in right away and there will be no down time.
PRO: Reduces probability of down time.
CON: This does not prevent infections or fire/water damage from destroying data.
a clone or imaging
A clone or imaging is when your hard drive is “photocopied” to another location. While backups take a backup of your data, they generally do not take a backup of the actual programs or settings. A clone will take a complete copy/backup/image of your entire computer.
PRO: Reduces probability lost data
CON: This is the most expensive solution
Looking to reduce complete down time?
There are solutions which when a computer or server shut down, an image can boot up immediately and work on the temporary location (or from home) until your server/desktops are repaired.
Please note:
If you are not comfortable following these instructions, please contact us for assistance.
We take no responsibility for attempting any of the above mentioned steps or instructions.
What are your thoughts?
Please let us know!
Email us at
Time To Learn Concept
“Don’t worry it’s nothing” But please … don’t do anything… we mean it!
There has been a new scam going around, which gets many users very nervous. 
What is it? What should you do about it?
The latest scare  
Right after we sent out last week’s newsletter, the calls started coming in.
One customer says they see a “BSOD”, what do they do? (That generally stands for a Blue Screen of Death)
Another customer says the computer is talking to them, telling them they have a virus.
While a 3rd customer cannot use their computer, since a virus over-took her PC.
The common denominator?
They all had the exact same screen, with the same 800 number to call.
What really was happening?
They all were redirected to a webpage which displayed the “BSOD” message, had an audio playing plus a popup which cannot be closed.
How to rectify?
Do a complete reboot of your PC, and the “virus” disappears!
What should you not do?
Never click on any links or call the phone number listed.
Depending on the virus, the results will vary.
Generally if you call the number they will request to connect to your computer and show how you are infected and for a nominal fee (of whatever they want!) they will remove the “virus”. However, they generally show you items which are not truly a virus or they can install malicious software on your PC.
Curious to see what this screen looks like?
virus scare
What are your thoughts?
Please let us know!
Email us at
Please note:
If you are not comfortable following these instructions, please contact us for assistance.
We take no responsibility for attempting any of the above mentioned steps or instructions.
email scam
Don’t be scammed!
Read below to see some of the latest schemes which we have seen lately. 
Plus … what’s worse than a virus? See below for the answer.
How are you susceptible to a email scam? 
“Nothing new under the sun.”
Years ago, we would get letters in the mail informing us of the “grand raffles” we won, with promises of money and cruises to all the exotic islands.
The fact that they were mailed out, probably means they were successful to some extent.
In recent years, people send the same concept in an email as opposed to the mail. The “packaging” may be different, but the concept remains the same.
The email may say…
► Congrats on winning “X”, please reply with your account number so that we can deposit the winnings into your account
► A friend is stuck overseas and needs money immediately to be transferred to a specific checking account
► A vendor would like you to pay their bill, but please send the money to a different checking account
► To send payments to a foreign bank account or an usual payment link
While for some people these emails may seem to be an “obvious scam”, when the sender is coming from a person or address which you communicate regularly with, this becomes very tricky.
What can you do to avoid being scammed?
There is no one way with which these email scams come, so we cannot say be aware of “X”. However, here are some pointers to help avoid being scammed:
► Only open emails from people you know
► If the spelling or grammar of the actual email text is incorrect, do not open the attachment or click on any links
►The attachment file or link name looks “funny” (i.e. not spelled correctly or it is an executable file), do not open the attachment or click on any links
► If the sender does not usually send you an attachment or link, do not open the attachment or click on any links without careful analysis to make sure the email is “kosher”
►If the sender is a contact of yours, but the email address is different, do not open the attachment or click on any links
► If it appears that all of a person’s contacts were CC’d on the email, make sure the email was really sent from the sender
► If the email simply says “click here for X”. If this comes from a known sender, reply back asking if the sender really sent it before clicking on the link (and be sure it’s the sender responding!)
► If the email requires you to pay via a certain method
Viruses are scary (and annoying) but what’s worst than a virus?
Generally speaking, when a person clicks on an email which is a scam, they end up with some level of a virus or spyware on their PC. Many times the virus accesses the new person’s contact list and starts sending out emails using the new email address and/or name to further perpetuate the virus.
Many times a virus slows down your PC.
What is worst than a slow PC?
Losing all your data.
We find when a hard drive fails and all your data is no longer accessible may be far worse than a virus.
A virus is generally repairable with same-day service.
A broken hard drive can take two weeks to recover data, and sometimes that only recovers partial data!
What should you do?
With regards to scam emails…
Try to be vigilant, always be on guard. This applies to emails which come from known senders and unknown senders.
With regard to your hard drive…
If there will be any loss of data, make sure you have a backup system set up and actively running.
As a matter fact, why don’t you spend the next 3 minutes checking your backup to make sure it’s current!
Not sure how?
Email for more assistance.
What are your thoughts?
Please let us know!
Email us at
Please note:
If you are not comfortable following these instructions, please contact us for assistance.
We take no responsibility for attempting any of the above mentioned steps or instructions.


Windows 10
At 12am, Windows 10 will become available.
Should you get it?
Read below for some quick thoughts.
We have received numerous requests on whether one should install Windows 10.
The short answer, is wait!
Microsoft if allowing all Windows 7 and 8 users to download Windows 10 for free for the next year. So why be the first one to try it?
If your computer did some Windows updates in the past month or so, you were asked if you would like to reserve your copy of Windows 10. What’s this all about?
Since the Windows 10 update is free, Microsoft did not want their servers to crash at midnight when everyone attempts to download it. Therefore, by allowing everyone to reserve a copy, they will be able to space out the downloads over an estimated two weeks period.
Therefore, by signing up for your free copy of Windows 10, just means you will be offered the opportunity to download Windows 10 based on the time you signed up for it.
What’s Windows 10 all about?
Windows 10 in a nutshell can be referred to as a combination of Windows 7 and 8 combined. There were some features which Microsoft took out in Windows 8, and attempted to half put back in Windows 8.1 which will be fully put back in Windows 10.
Microsoft overall claim is that Windows 10 will be more secure and easier to use.
The final verdict will be known in the coming days, once the completed Windows 10 is released to the public.
Some installation pointers for those that want to install it right away
  1. The installation is an in-place-upgrade. This means you will not lose your data when you do the upgrade.
  2. There is a 30 day roll back option. This allows you the option to roll back to whichever version of Windows you previously had.
  3. When doing the Windows 10 installation, it will inform you which programs/apps will no longer work with Windows 10
Stay tuned for an update in the coming weeks once the final version is released and we can properly test Windows 10!
What are your thoughts?
Please let us know!
Email us at
Please note:
If you are not comfortable following these instructions, please contact us for assistance.
We take no responsibility for attempting any of the above mentioned steps or instructions.