Remote Support
Remote Support
Awhile back, we asked for topics to discuss in the weekly newsletter.
We combined “how to lower my IT expenses” with some “common issues” into the below featured article.
Enjoy!
What are the advantages to using remote support?
remote support There are many situations which do not require sending a technician to your home or office or bringing your computer in.
Over the past week, we resolved some issues – listed below – using remote support. This saved time, travel, money and headaches! See which situations are similar to yours.
Sound on the desktop was not working
Icons on the screen suddenly got small
HP solution center popup error
CD/DVD drive was not being detected
Google was redirecting the searches to different pages
Plugins were missing for browsers (Internet Explorer, Firefox, Google Chrome…)
All desktop and “My Documents” files disappeared
Outlook not syncing up properly with Blackberry
What is remote support?
Remote support is when a technician connects to your computer from our office.
How does remote support work?
We use a program developed by Citrix to connect securely to your computer. We provide you with a support key, which is entered on our website. This support key (9 digits) creates a unique connection between the two computers.
Are you able to connect whenever we want?
network secure There are two kinds of remote support:
(1) a one-time remote session and
(2) unattended support
Under the first option, once the session ends, there is no way a technician can log back in.
Under the second option, a technician can log back in. This is used when a technician will be working on a computer at a time when the client is not at his or her desk. For security, there is a simple switch to activate this on the client’s end.
How much does remote support cost?
save money We bill in 15 minute increments, as opposed to the minimum one hour fee when a technician comes down to your location.
